Please read prior to proceeding with any course or orders with Melbourne Tinting Academy.
Payments
Courses
Initial deposits are required to secure your spot, please contact us to discuss the deposit amount for the course you are interested in as these vary based on the course you opt for. The remaining balance is required prior to the commencement of the course paid by cash in person or bank transfer as per what has been agreed upon at the time of booking.
Refunds & Returns
Courses
Due to the nature of our business which is specifically tailored for individuals through 1-on-1 training we have a strict no refund policy. Late cancellations and/or no shows will be charged the full amount minus cost of products if included in the course package. An exception can be made for special circumstances which requires you to reschedule the date of your course commencement, we will try our best to accommodate you provided that you have given us at least 24 hours prior notice. This will also be subject to date availability and suitability for both parties if approved. Multiple cancellations or reschedules may be declined.
Online orders
Applicable to orders placed online or through other platforms for window tint film rolls or tools. We do not offer returns or exchanges on window tint film rolls. If the goods are damaged or faulty you must let us know within 7 business days from receipt of delivery by contacting us on melbournetintingacademy@gmail.com, please supply images and our team will review it and work with you for an exchange or refund. In some instance you may need to return the items.
Shipping & Handling
Online orders
Orders are sent out using Sendle or Australia Post, please allow up to 3 business days for processing and handling from the date you place your order. The delivery time frame from dispatch varies between 2-10 business days depending on your location and postal service provider used to dispatch your order. Delays may be expected during peak periods and can be effected by public holidays.
You will be provided with a tracking number once your order has been dispatched.